Subscription, Plan Changes and Cancelling
Everything about your subscription lives on the Billing page of the portal. There you see your current plan, when it renews, and buttons to switch to yearly, change plan, update your card or cancel. Only the account owner sees Billing — team members do not.
Where do I see my plan?
Open Billing. The top card shows your plan with the Current plan badge and one status line:
- Renews on {date} — everything is fine.
- The last payment did not go through — update your card (see below).
- Cancelled. Access runs until {date}. — you cancelled and keep access until that date.
- Billed directly by invoice. — your licence is invoiced by us, not by card.
How do I switch to yearly?
On a monthly plan you see the card Pay yearly — two months free. Click Switch to yearly. Yearly costs ten times the monthly price, and the rest of the current month is credited when you switch.
How do I move between Standard and the Full version?
Below your plan you find Bigger plan or Smaller plan with a Switch to … button. If you already have a subscription, it is changed in place. Otherwise you are sent to checkout. Plan details: Plans and pricing.
How do I change my card?
Click Change payment method. It opens a secure billing page where you can update your card, see invoices and manage the subscription. If your licence is invoiced directly, the button opens an email to us instead, and we make the change for you.
How do I cancel?
Scroll to Manage your subscription and click Cancel subscription. Confirm with Yes, cancel at period end.
- You keep full access until the end of the period you already paid for.
- After that, the phones are no longer reachable and scheduled posts stop going out.
- You can undo it any time before then with Keep my subscription.
What happens if a payment fails?
For the first 24 hours everything keeps working. After that the portal shows Your payment didn't go through over every page except Billing and Account. Click Update payment method — your phones, accounts and automations are exactly where you left them. Team members see a note to ask the account owner.
If the subscription ends, the portal shows Your access has ended and a Choose a plan button. Your accounts, library and settings are kept, so you can pick up where you stopped.