Contact and Support
There are three ways to get help with Profit Phones. Inside the portal, click the help button in the bottom-right corner. Outside the portal, write to the team on Telegram or email support@profitphones.com. Quick questions are always free.
How does the help button work?
On the main pages of the portal there is a round help button in the bottom-right corner. It opens the in-portal help. Each conversation is a ticket: an assistant answers first, and with Send to the team you pass it on to a person. You have one open conversation at a time; older ones are kept under Closed, and an unread badge shows new replies.
When should I ask the team instead of reading the docs?
Always when it is about the setup itself. These docs explain how to use the software and the portal. Anything about the phones, cabling, the computer they are connected to, the internet connection, SIMs or proxies is set up with you by our team — we look at your situation and do it together, instead of sending you a manual. Just ask on Telegram.
What support comes with my plan?
- Standard: help centre and email support.
- Full version: priority support and a personal setup call.
On Standard you can add a setup call for $99. See Plans and pricing.
Can you set everything up for me?
Yes. In the portal, open Support. There you find two paid services:
- Done with you — $890 once. We set the whole thing up with you, from the first device to accounts that actually post.
- Automated video editor — around $800 on average, depending on scope. We build the editing step you keep doing by hand: clips in, finished videos out.
Can I see the software before I buy?
Yes. We open one of our own racks on a call and you click through it yourself — about fifteen minutes. Ask on Telegram or see the software page.